By now, Sonos’s recent app troubles are well documented.
The beloved home audio company launched its new mobile app back in mid-2014, and almost instantly, people hated it. It was slow, way different to navigate, and stripped away a variety of features that many of Sonos’s most ardent fans loved. (And those are just the Spark Notes.)

The fallout was pretty extreme. Sonos had to push all hardware releases until the foreseeable future — the Era 100 Pro, which isn’t designed for consumers, was its 2025 release — and Patrick Spence had to step down as CEO.
And then this past March, Sonos’s Chief Innovation Officer, Nick Millington, released a blog post titled “The New Sonos App and Future Feature Updates” that stated progress on fixing the app, as well as a list of upcoming priorities.

But, after all the damage control, things have started to look up for Sonos. It’s very active in the r/Sonos subreddit — thanks to “KeithFromSonos” — issuing updates, responding to criticism and answering questions … which hasn’t gone unnoticed by its fans.


