Welcome to Product Support, a series devoted to helping you get the most out of your stuff.
Have your AirPods or AirPods Pro suddenly stopped working properly? Maybe the left or right earbud has stopped stopped connecting to your device. Or maybe the light inside the charging case is flashing orange? Don't worry, you're not alone — and the fix is thankfully pretty easy.
Why are my AirPods flashing orange?
The color of the light inside the AirPods charging case (or on the outside of the wireless charging cases of the AirPods Pro and AirPods) indicates its status.
• Green: your AirPods or AirPods Pro are fully charged.
• Amber: your AirPods or AirPods Pro are not fully charged.
• White: your AirPods or AirPods Pro are ready to be set up.
• Flashing amber: there is a problem with your AirPods or AirPods Pro. You need to factory reset them and then re-pair them to your device.
The best solution for anybody experiencing connectivity issues with their AirPods or AirPods Pro is to factory reset them. The process takes about a minute and will likely save you a trip to the Apple Store.
How to Factory Reset: AirPods or AirPods Pro
1. Go to Bluetooth settings on your device. Forget your AirPods. (Tap the "i" icon next to your AirPods.)
2. Make sure both AirPods are in their case. Open the lid so you can see the indicator light.
3. Press and hold the button on the back of the case until the light starts flashing amber. This should take approximately 15 seconds.
4. After the amber light blinks three times, release the button and close the lid.
5. Place your AirPods adjacent to your iPhone and open the lid. A pairing screen should appear on your iPhone. Press “Connect” and you should be good, with both AirPods should work properly together again.